AAS (Access Assistance Service)
The AAS offering is available to all Genlib policyholders, irrespective of policy type.
The service enables the policyholder and all staff to gain access to the supply of quality certified tyres, brakes, shock, batteries, exhausts, wheel alignment, and break-down services (LDV and Commercial only).
For policies involving vehicles, risk mitigation is an essential part of underwriting.
Choosing the AAS offering is recognised by underwriting as a conscious decision by the insured to apply risk mitigation measures to their vehicles and pre-qualifies them to a discount on their premium.
Policy Enhancements & Benefits
- A unique product offering only available through Genlib
RAF Claim Assist
When life hits hard on South Africa’s roads, RAF Claim Assist is in your corner. Designed for both commercial transport operators and personal policyholders, RAF Claim Assist manages your entire Road Accident Fund (RAF) claim — from thevery first step to the final payout.
The RAF claims process can be complex and overwhelming for passengers and families to navigate alone. RAF Claim Assist removes that burden entirely, providing expert claims management, legal representation, and all required reports at no cost to you. No legal fees are ever deducted from your settlement.
Why RAF Claim Assist?
- 100% of your RAF payout with zero legal fees deducted
- Full end-to-end claims management, from submission to settlement
- Legal representation and all required medico-legal, actuarial, and loss of support reports included
- A clear, established support path ready the moment an accident occurs
- Peace of mind for operators, passengers, and families when it matters most
Important Notes
- Bus policies are rated per vehicle with no seat limit; cover applies to the legally permitted number of seated and standing passengers as reflected on bus signage.
- Personal policies extend to motorcyclists, cyclists, and pedestrians.
All claims are subject to Road Accident Fund Act requirements and applicable South African laws and regulations.
Netcare 911 Medical Evacuation
Netcare 911 Medical Evacuation gives eligible members access to emergency medical support when it matters most. The service includes 24-hour emergency assistance, telephonic medical advice, emergency response coordination, and medical evacuation by road or air, depending on the option selected.
Why Netcare 911 Medical Evacuation?
- 24-hour emergency support through Netcare 911
- Telephonic medical advice through Health-on-Line
- Emergency response coordination to the scene
- Treatment and stabilisation by emergency care practitioners
- Transfer to an appropriate medical facility
- Road ambulance and helicopter evacuation options available
Emergency number: 082 911